The DOI matches its Crossref record.
Developing and Maintaining Trust in Work Relationships
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cited by
An integrative model of organizational trust
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995) · The Academy of Management Review · doi:10.2307/258792 · Cited by 10,736
Trust in leadership: Meta-analytic findings and implications for research and practice.
Dirks, K. T., & Ferrin, D. L. (2002) · Journal of Applied Psychology · doi:10.1037/0021-9010.87.4.611 · Cited by 3,550
Trust in Automation: Designing for Appropriate Reliance
Lee, J. D., & See, K. A. (2004) · Human Factors: The Journal of the Human Factors and Ergonomics Society · doi:10.1518/hfes.46.1.50_30392 · Cited by 6,605
Trust And Distrust: New Relationships and Realities
Lewicki, R. J., McAllister, D. J., & Bies, R. J. (1998) · The Academy of Management Review · doi:10.5465/amr.1998.926620 · Cited by 3,091
Self-citationCommunication and Trust in Global Virtual Teams
Jarvenpaa, S. L., & Leidner, D. E. (1999) · Organization Science · doi:10.1287/orsc.10.6.791 · Cited by 2,903
An integrative model of organizational trust: past, present, and future
Schoorman, F. D., Mayer, R. C., & Davis, J. H. (2007) · Academy of Management Review · doi:10.5465/amr.2007.24348410 · Cited by 2,794
Colquitt, J. A., Scott, B. A., & LePine, J. A. (2007) · Journal of Applied Psychology · doi:10.1037/0021-9010.92.4.909 · Cited by 2,606
The Role of Trust in Organizational Settings
Dirks, K. T., & Ferrin, D. L. (2001) · Organization Science · doi:10.1287/orsc.12.4.450.10640 · Cited by 2,337
Organizational Social Capital and Employment Practices
Leana, C. R., & van Buren, H. J. (1999) · The Academy of Management Review · doi:10.5465/amr.1999.2202136 · Cited by 2,063
A trust model for consumer Internet shopping
Lee, M. K. O., & Turban, E. (2001) · International Journal of Electronic Commerce · doi:10.1080/10864415.2001.11044227 · Cited by 2,012
The experience and evolution of trust: Implications for cooperation and teamwork
Jones, G. R., & George, J. M. (1998) · The Academy of Management Review · doi:10.2307/259293 · Cited by 2,135
Market, Hierarchy, and Trust: The Knowledge Economy and the Future of Capitalism
Adler, P. S. (2001) · Organization Science · doi:10.1287/orsc.12.2.215.10117 · Cited by 1,512
Individual Trust in Online Firms: Scale Development and Initial Test
(2002) · Journal of Management Information Systems · doi:10.1080/07421222.2002.11045715 · Cited by 1,347
The Competent Boundary Spanner
Williams, P. (2002) · Public Administration · doi:10.1111/1467-9299.00296 · Cited by 1,311
On-line trust: concepts, evolving themes, a model
Corritore, C. L., Kracher, B., & Wiedenbeck, S. (2003) · International Journal of Human-Computer Studies · doi:10.1016/s1071-5819(03)00041-7 · Cited by 1,200
Trust in a specific technology: An investigation of its components and measures
Mcknight, D. H., Carter, M., Thatcher, J. B., & Clay, P. F. (2011) · ACM Transactions on Management Information Systems · doi:10.1145/1985347.1985353 · Cited by 1,185
Trust Transfer on the World Wide Web
Stewart, K. J. (2003) · Organization Science · doi:10.1287/orsc.14.1.5.12810 · Cited by 1,067
A Multidisciplinary Analysis of the Nature, Meaning, and Measurement of Trust
Tschannen-Moran, M., & Hoy, W. K. (2000) · Review of Educational Research · doi:10.3102/00346543070004547 · Cited by 995
Hassanein, K., & Head, M. (2007) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2006.11.018 · Cited by 986
At What Level (and in Whom) We Trust: Trust Across Multiple Organizational Levels
Fulmer, C. A., & Gelfand, M. J. (2012) · Journal of Management · doi:10.1177/0149206312439327 · Cited by 886
The Structure of Optimal Trust: Moral and Strategic Implications
Wicks, A. C., Berman, S. L., & Jones, T. M. (1999) · The Academy of Management Review · doi:10.5465/amr.1999.1580443 · Cited by 785
Schnackenberg, A. K., & Tomlinson, E. C. (2016) · Journal of Management · doi:10.1177/0149206314525202 · Cited by 762
Beldad, A., de Jong, M., & Steehouder, M. (2010) · Computers in Human Behavior · doi:10.1016/j.chb.2010.03.013 · Cited by 754
In Whom we Trust: Group Membership as an Affective Context for Trust Development
Williams, M. (2001) · The Academy of Management Review · doi:10.5465/amr.2001.4845794 · Cited by 720
The impact of corporate social responsibility on consumer trust: The case of organic food
Pivato, S., Misani, N., & Tencati, A. (2008) · Business Ethics: A European Review · doi:10.1111/j.1467-8608.2008.00515.x · Cited by 700
A model of relational leadership
Brower, H. H., Schoorman, F. D., & Tan, H. H. (2000) · The Leadership Quarterly · doi:10.1016/s1048-9843(00)00040-0 · Cited by 670
Measuring trust inside organisations
Dietz, G., & Den Hartog, D. N. (2006) · Personnel Review · doi:10.1108/00483480610682299 · Cited by 596
Trustworthy artificial intelligence
Thiebes, S., Lins, S., & Sunyaev, A. (2021) · Electronic Markets · doi:10.1007/s12525-020-00441-4 · Cited by 595
Individual Swift Trust and Knowledge-Based Trust in Face-to-Face and Virtual Team Members
Robert, L. P., Denis, A. R., & Hung, Y.-T. C. (2009) · Journal of Management Information Systems · doi:10.2753/mis0742-1222260210 · Cited by 514
The mechanics of trust: A framework for research and design
Riegelsberger, J., Sasse, M. A., & McCarthy, J. D. (2005) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2005.01.001 · Cited by 508
Dewulf, A., Gray, B., Putnam, L., Lewicki, R., Aarts, N., Bouwen, R., & van Woerkum, C. (2009) · Human Relations · doi:10.1177/0018726708100356 · Cited by 470
Self-citationTanis, M., & Postmes, T. (2005) · European Journal of Social Psychology · doi:10.1002/ejsp.256 · Cited by 431
Paul, D. L., & McDaniel, R. R. (2004) · MIS Quarterly · doi:10.2307/25148633 · Cited by 385
De Clercq, D., Dimov, D., & Thongpapanl, N. (. (2010) · Journal of Business Venturing · doi:10.1016/j.jbusvent.2009.01.004 · Cited by 359
The Relationship of Communication, Ethical Work Climate, and Trust to Commitment and Innovation
Ruppel, C. P., & Harrington, S. J. (2000) · Journal of Business Ethics · doi:10.1023/a:1006290432594 · Cited by 335
Trust—the fundamental bond in global collaboration
Child, J. (2001) · Organizational Dynamics · doi:10.1016/s0090-2616(01)00033-x · Cited by 326
Qureshi, I., Fang, Y., Ramsey, E., McCole, P., Ibbotson, P., & Compeau, D. (2009) · European Journal of Information Systems · doi:10.1057/ejis.2009.15 · Cited by 262
Why different trust relationships matter for information systems users
Söllner, M., Hoffmann, A., & Leimeister, J. M. (2016) · European Journal of Information Systems · doi:10.1057/ejis.2015.17 · Cited by 223
Wohlers, C., & Hertel, G. (2017) · Ergonomics · doi:10.1080/00140139.2016.1188220 · Cited by 223
Newman, A., Kiazad, K., Miao, Q., & Cooper, B. (2014) · Journal of Business Ethics · doi:10.1007/s10551-013-1803-2 · Cited by 207
Donor Trust and Relationship Commitment in the U.K. Charity Sector: The Impact on Behavior
Sargeant, A., & Lee, S. (2004) · Nonprofit and Voluntary Sector Quarterly · doi:10.1177/0899764004263321 · Cited by 206
Lewicki, R. J., & Brinsfield, C. (2017) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-032516-113147 · Cited by 202
Self-citationTesting the differential effects of changes in psychological contract breach and fulfillment
Conway, N., Guest, D., & Trenberth, L. (2011) · Journal of Vocational Behavior · doi:10.1016/j.jvb.2011.01.003 · Cited by 195
Trust, Untrust, Distrust and Mistrust – An Exploration of the Dark(er) Side
Marsh, S., & Dibben, M. R. (2005) · Lecture Notes in Computer Science · doi:10.1007/11429760_2 · Cited by 188
Government Openness and Public Trust: The Mediating Role of Democratic Capacity
Schmidthuber, L., Ingrams, A., & Hilgers, D. (2021) · Public Administration Review · doi:10.1111/puar.13298 · Cited by 180
It Isn’t Always Mutual: A Critical Review of Dyadic Trust
Korsgaard, M. A., Brower, H. H., & Lester, S. W. (2015) · Journal of Management · doi:10.1177/0149206314547521 · Cited by 175
De Clercq, D., Thongpapanl, N., & Dimov, D. (2009) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-008-0122-0 · Cited by 168
Trust and Leader—Member Exchange: A Closer Look at Relational Vulnerability
Scandura, T. A., & Pellegrini, E. K. (2008) · Journal of Leadership & Organizational Studies · doi:10.1177/1548051808320986 · Cited by 160
Introduction: trust within organisations
Bijlsma, K., & Koopman, P. (2003) · Personnel Review · doi:10.1108/00483480310488324 · Cited by 148
Trust violation and repair: The information privacy perspective
Bansal, G., & Zahedi, F. M. (2015) · Decision Support Systems · doi:10.1016/j.dss.2015.01.009 · Cited by 141
The Role of Customer Affection and Trust in Loyalty Rebuilding after Service Failure and Recovery
La, S., & Choi, B. (2012) · The Service Industries Journal · doi:10.1080/02642069.2011.529438 · Cited by 133
Connolly, R., & Bannister, F. (2007) · Journal of Information Technology · doi:10.1057/palgrave.jit.2000071 · Cited by 132
Lippert, S. K., & Davis, M. (2006) · Journal of Information Science · doi:10.1177/0165551506066042 · Cited by 119
How Can It Be Made Right Again? A Review of Trust Repair Research
Sharma, K., Schoorman, F. D., & Ballinger, G. A. (2023) · Journal of Management · doi:10.1177/01492063221089897 · Cited by 117
Kim, T., & Song, H. (2021) · Telematics and Informatics · doi:10.1016/j.tele.2021.101595 · Cited by 101
Management of Trust in the E-Marketplace: The Role of the Buyer's Experience in Building Trust
Kim, M.-S., & Ahn, J.-H. (2007) · Journal of Information Technology · doi:10.1057/palgrave.jit.2000095 · Cited by 102
Antecedents of trust in managers: a “bottom up” approach
Bijlsma, K. M., & van de Bunt, G. G. (2003) · Personnel Review · doi:10.1108/00483480310488388 · Cited by 102
Esterwood, C., & Jr, L. P. R. (2023) · Computers in Human Behavior · doi:10.1016/j.chb.2023.107658 · Cited by 98
A comprehensive view of trust in education: Conclusions from a systematic literature review
Niedlich, S., Kallfaß, A., Pohle, S., & Bormann, I. (2021) · Review of Education · doi:10.1002/rev3.3239 · Cited by 98
Trust Evolvement in Hybrid Team Collaboration: A Longitudinal Case Study
Cheng, X., Yin, G., Azadegan, A., & Kolfschoten, G. (2016) · Group Decision and Negotiation · doi:10.1007/s10726-015-9442-x · Cited by 87
Trust motivation: The self-regulatory processes underlying trust decisions
van der Werff, L., Legood, A., Buckley, F., Weibel, A., & de Cremer, D. (2019) · Organizational Psychology Review · doi:10.1177/2041386619873616 · Cited by 87
Baer, M. D., van der Werff, L., Colquitt, J. A., Rodell, J. B., Zipay, K. P., & Buckley, F. (2018) · Academy of Management Journal · doi:10.5465/amj.2016.0248 · Cited by 69
Strategic consequences of emotional misrepresentation in negotiation: The blowback effect.
Campagna, R. L., Mislin, A. A., Kong, D. T., & Bottom, W. P. (2016) · Journal of Applied Psychology · doi:10.1037/apl0000072 · Cited by 64
Assessing psycho-social effects of participatory landscape planning
Höppner, C., Frick, J., & Buchecker, M. (2007) · Landscape and Urban Planning · doi:10.1016/j.landurbplan.2007.04.005 · Cited by 62
Members' site use continuance on Facebook: Examining the role of relational capital
Chen, R., Sharma, S. K., & Raghav Rao, H. (2016) · Decision Support Systems · doi:10.1016/j.dss.2016.07.001 · Cited by 63
Consumer trust and confidence in the compliance of Islamic banks
Ashraf, S., Robson, J., & Sekhon, Y. (2015) · Journal of Financial Services Marketing · doi:10.1057/fsm.2015.8 · Cited by 63
An Exploratory Study of Trust Dynamics in Work-Oriented Virtual Teams
Kuo, F.-Y., & Yu, C.-P. (2009) · Journal of Computer-Mediated Communication · doi:10.1111/j.1083-6101.2009.01472.x · Cited by 60
Short food supply chains: the link between participation and farmers' competencies
Charatsari, C., Kitsios, F., & Lioutas, E. D. (2020) · Renewable Agriculture and Food Systems · doi:10.1017/s1742170519000309 · Cited by 58
Desmet, P. T. M., De Cremer, D., & van Dijk, E. (2011) · Personality and Individual Differences · doi:10.1016/j.paid.2010.05.027 · Cited by 50
Building Innovation Networks: Issues of Strategy and Expertise
Harris, L., Coles, A.-M., & Dickson, K. (2000) · Technology Analysis & Strategic Management · doi:10.1080/713698468 · Cited by 47
Two Routes to Trust Calibration: Effects of Reliability and Brand Information on Trust in Automation
Kraus, J. M., Forster, Y., Hergeth, S., & Baumann, M. (2019) · International Journal of Mobile Human Computer Interaction · doi:10.4018/ijmhci.2019070101 · Cited by 42
Investigating the Effects of (Empty) Promises on Human-Automation Interaction and Trust Repair
Albayram, Y., Jensen, T., Khan, M. M. H., Fahim, M. A. A., Buck, R., & Coman, E. (2020) · Proceedings of the 8th International Conference on Human-Agent Interaction · doi:10.1145/3406499.3415064 · Cited by 31
Xu, Z., Song, T., & Lee, Y.-C. (2025) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2025.103455 · Cited by 18
Fox, G., van der Werff, L., Rosati, P., & Lynn, T. (2024) · JMIR mHealth and uHealth · doi:10.2196/48700 · Cited by 13
Freel, A., Pias, S. B. H., Šabanović, S., & Kapadia, A. (2025) · Proceedings of the 2025 ACM Conference on Fairness, Accountability, and Transparency · doi:10.1145/3715275.3732187 · Cited by 11
The unkindest cut of all: A quantitative study of betrayal narratives
Lalot, F. (2023) · Journal of Community & Applied Social Psychology · doi:10.1002/casp.2738 · Cited by 8
Building intra-organisational trust with managerial communications
Seppänen, R., Kosonen, M., Vanhala, M., & Ellonen, H. K. (2014) · International Journal of Management Practice · doi:10.1504/ijmp.2014.061473 · Cited by 4
Metadata
- Authors
- Lewicki, R. J., & Bunker, B. B.
- Venue
- Trust in Organizations: Frontiers of Theory and Research
- Publisher
- SAGE Publications, Inc.
- Published
- 1996
- Pages
- 114-139
- OpenAlex
- W16182129
- Cited by
- 2,595
- References
- 0
- FWCI
- 86.59
- Type
- book chapter
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.